En
Es
FrDoes Air Astana offer special services for babies and children?
Air Astana does everything it can to make babies and children feel safe and comfortable on all its flights. With the special services that Air Astana offers (bassinets, baby packs, goody bags, etc.), babies and small children will be entertained and taken care of on board its flights.
Does Air Astana offer discounts for babies and children?
In addition to special services for children, Air Astana also offers a range of child and infant discounts. However, each fare type has its own set of conditions, and some may not permit discounts. To apply the discount, the child’s age is determined as of the date of start of carriage indicated on the ticket.
Infants are considered children under the age of 2 years. They must be accompanied by an adult passenger who is aged 18 years or older and may either share the seat with the accompanying adult (no allocated seat) or travel in their own separate seat (allocated seat).
On domestic flights (within Kazakhstan) and international flights operated by Air Astana, no charge is collected for infants if they have no allocated seat. Infants who have an allocated seat pay 50% of the applicable adult fare.
The child discount of 50% of the applicable adult fare is offered within the following age limits:
- On domestic flights (within Kazakhstan) – children 2 to 14 years old inclusive.
- On international flights operated by Air Astana – children 2 to 11 years old inclusive.
On international through flights with partner airlines, infants without an allocated seat pay 10% of the applicable adult fare, and infants with an allocated seat and children 2 to 11 years old inclusive pay 75% of the applicable adult fare.
Traveling with Babies
For infants up to 1 years old, baby bassinets are available on board to make the journey more comfortable and secure. In order to reserve a baby bassinet, you must advise your travel agent when making your flight reservation or contact Air Astana Special Services directly. Due to the configuration of the aircraft, baby bassinets are not available on some aircraft (such as the Boeing B757). This service is free of charge and available on the following aircraft:
- Economy and Business Class – Airbus A321, Boeing B767, Embraer E190.
- Business Class only – Airbus A319, Airbus A320.
Infants are not entitled to a free baggage allowance. Passengers traveling with babies may carry, in addition to the hand baggage allowance, baby food for consumption in flight, baby stroller (maximum size when folded – 34 х 32 х 14 cm), an infant’s carrying basket.
Child Safety Seats
For an infant to travel in a separate seat, a child safety seat, certified for use on aircraft by the presence of a special mark or label, is required. Seat width must not exceed 41 cm. A preliminary request to Air Astana Call Centre or Special Services is required at least 24 hours before departure.
