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FrHow can I check in for an EVA Air flight?
When traveling on an EVA Air flight, various options are available for passengers to check in before or after arriving at the airport:
- Automated Check-in.
- Online/Mobile Check-in
- Self-Service Kiosk Check-in.
When must I check in for my EVA Air flight?
At a minimum, passengers should check in one hour before the scheduled departure time for international flights but may need three hours in airports with strict procedures (such as in the U.S.). Passengers who need assistance to complete check-in and pre-boarding procedures (Unaccompanied Minors, deaf, blind, or disabled passengers, passengers using a wheelchair or walker, etc.) should check in at least two hours before the scheduled departure time. It is very important that passengers check in on time because their reserved seats could be released, and they could be denied boarding if they are late.
Automated Check-in
The most convenient choice for check-in for EVA Air flights is Automated Check-in. You can apply for Automated check-in anytime and anywhere, and the check-in will be automatically completed. 48 hours before flight departure, you will receive a completion notice by e-mail.
Online/Mobile Check-in
Online/Mobile Check-in is available to ticketed passengers with confirmed bookings only from 48 hours up to 60 minutes before departure time. Online/Mobile Check-in is available for all EVA Air and UNI Air international flights, except charter flights and code-share flights.
The Online/Mobile Check-in service is unavailable to the following passengers:
- With a flight schedule that does not match the original electronic ticket.
- Who are required to pay a fare difference or tax associated with the ticket.
- Traveling with infants.
- Under the age of 12 who are traveling unaccompanied.
- Who are not electronic ticket holders.
- Requiring assistance (such as those with medical conditions).
- Traveling in groups (10 or more passengers in one single booking).
Boarding Pass
Passengers who check in online and who are departing from one of the following cities may print their boarding pass online or use an e-boarding pass:
| Taiwan | Southeast Asia | Northeast Asia | Europe | North America |
| ♦ Taipei (Taoyuan and Songshan) | ♦ Bangkok | ♦ Seoul (Incheon and Gimpo) | ♦ Amsterdam | ♦ Chicago |
| ♦ Taichung | ♦ Kuala Lumpur | ♦ Tokyo (Haneda and Narita) | ♦ London | ♦ Houston |
| ♦ Kaohsiung | ♦ Chiang Mai | ♦ Fukuoka | ♦ Milan | ♦ Los Angeles |
| ♦ Singapore | ♦ Okinawa | ♦ Munich | ♦ New York | |
| Mainland China / Hong Kong/Macau | ◊ Cebu | ♦ Osaka | ♦ Paris | ♦ San Francisco |
| ◊ Chengdu | ◊ Angeles | ♦ Matsuyama | ♦ Vienna | ♦ Seattle |
| ♦ Hong Kong | ♦ Nagoya | ♦ Toronto | ||
| ◊ Macau | Oceania | ♦ Sapporo | ♦ Vancouver | |
| ♦ Brisbane | ♦ Sendai | |||
| ♦ Komatsu | ||||
| ♦ Self-printed boarding pass with lounge access information. | ||||
| ◊ Self-printed boarding pass without lounge access information. | ||||
Even when departing from one of the cities above, the self-print boarding pass or e-boarding pass service is not available in the following situations:
- If the ticket was purchased online or by phone with a credit card without EMV 3-D Secure (for security and to prevent credit card fraud, the credit card used to purchase the tickets must be presented for inspection at the airport during check-in for the first flight segment).
- When the itinerary includes a sector that is not eligible for the self-print boarding pass service (you will not be able to print the boarding pass for any sector of your itinerary).
Passengers with a boarding pass printed online or an e-boarding pass and traveling without baggage to check in may proceed directly through security and immigration to the departure gate. You must present all your travel documents at the boarding gate at least 30 minutes prior to the flight departure. Passengers with baggage to check in must drop their baggage at the self-service baggage drop or dedicated bag-drop counter at least 60 minutes prior to the flight departure.
Self-Service Kiosk Check-in
Passengers can check in at a Self-Service Kiosk from 05:00 am until 60 minutes before scheduled departure. Check-in kiosks are available at:
| ♦ Taiwan Taoyuan International Airport T2 | ♦ Fukuoka | ♦ Seoul (Incheon) | ♦ Los Angeles | ||
| ♦ Taipei Songshan | ♦ Kaohsiung | ♦ Kansai | ♦ Hong Kong | ♦ London Heathrow | ♦ Seattle |
| ♦ Taichung | ♦ Bangkok | ♦ Tokyo | ♦ Singapore | ♦ Amsterdam | ♦ Toronto |
The Self-Service Kiosk Check-in service is unavailable to the following passengers:
- Passengers whose reservation has not been confirmed.
- Passengers whose reservation has more than 2 connecting flights (e.g., NRT-TPE-BKK-CDG-MUC).
- Passengers traveling with an infant.
- Passengers requiring special assistance.
Kiosk Check-in & Self-Tagging Service
At London Heathrow, Kansai Airport, Tokyo Narita, and Singapore Changi Airport, EVA Air implemented the Kiosk Check-in & Self-Tagging service. You can input the number of baggage you wish to check in and print your baggage tags. The Self-Tagging service is also available to passengers who have completed Online/Mobile Check-in and printed their boarding passes. After you stick the tag on your checked baggage, you can go to the baggage drop service counter to complete the baggage check-in process.
