Malaysia Airlines Baggage and Carry-on

What is Malaysia Airlines’ policy on carry-on allowance?

Hand baggage allowances vary depending on travel class. Hand baggage exceeding the dimensions, weight, or number allowed must be checked in.

What is Malaysia Airlines’ policy with regard to checked baggage?

The quantity of checked baggage that passengers can take without charge will vary according to route, class of travel, terms and conditions of the ticket, and Enrich tier status.

A single piece of checked baggage must not exceed 32 kg (70 lbs) and 204 cm (80 in – length + width + height). Any single piece of baggage exceeding these limits will not be accepted at check-in counters at any station. Items exceeding 32 kg (70 lbs) such as bulky musical instruments, sports equipment, etc., should be sent as cargo.

For some types of special baggage, advance reservations should be made, otherwise, Malaysia Airlines may refuse acceptance if deemed necessary. Passengers must pack the baggage in such a way that its contents are sufficiently protected to endure ordinary handling. Limited liability may apply for special baggage.

Carry-on

On flights operated by Malaysia Airlines, passengers are allowed to carry in the cabin, free of charge, a quantity of unchecked baggage, which is limited by weight, number, and dimensions:

• Economy Class passengers- one piece, weighing no more than 7 kg.
• Business Class and Business Suite passengers – two pieces, weighing no more than 7 kg each.

Each piece of baggage must not exceed the following dimensions:

In addition to the carry-on baggage but within the weight limit, one of the following personal items may be taken on board:

• A handbag.
• A briefcase.
• Electronic equipment (small camera, laptop).

In addition to the above, a duty-free shopping bag, and a walking stick/crutches are allowed at no charge, and, for passengers traveling with infants, there is a special infant baggage allowance.

Carry-on baggage must fit underneath the seat in front of the passenger or in the overhead compartment. Security items such as knives, blades, nail clippers, or any sharp and/or pointed objects must be removed from carry-on baggage and packed in checked baggage.

Certain restrictions have been introduced for security reasons, to limit the amount of liquids, aerosols, and gels, that passengers may include in their carry-on luggage on international flights. Items such as drinks, perfumes, sprays, creams, gels, and toothpaste must be in containers that have a maximum capacity of 100 ml/mg. The containers should fit comfortably in a transparent resealable plastic bag. Each passenger is limited to only one transparent resealable plastic bag with a volume no greater than one liter. Bags such as freezer bags (20 cm x 20 cm or 25 cm x 15 cm) sold in most supermarkets are ideal for this purpose.

Free Baggage Allowance

The free checked baggage allowance is determined by weight with no limitations on the number of pieces:

Depending on their Enrich tier status, passengers may be entitled to additional checked baggage allowance:

• Enrich Platinum members: an additional 100% extra checked baggage allowance for the respective class of travel.
• Enrich Gold members: an additional 50% extra checked baggage allowance for the respective class of travel.
• Enrich Silver members: an additional 5 kg extra checked baggage allowance for the respective class of travel.

Excess Baggage Charges

If the amount of checked baggage stated on the ticket is exceeded, passengers may be required to pay extra charges. Excess baggage charges will be calculated based on the distance flown from the point of departure to the final destination in one single itinerary. Additional fees for checked baggage in excess of the free baggage allowance will be calculated depending on the zone of travel:

• Zone 1: Malaysia (Peninsular, Sabah & Sarawak).
• Zone 2: Brunei, Cambodia, China, Hong Kong, Indonesia (Denpasar, Surabaya, Kuala Namu), Myanmar, Philippines, Saudi Arabia, Singapore, Taiwan, Thailand, Vietnam.
• Zone 3: Bangladesh, India, Indonesia (Jakarta), Japan, Republic of Korea, Nepal, Qatar, Sri Lanka.
• Zone 4: Australia, New Zealand.
• Zone 5: United Kingdom.

You can purchase Prepaid Excess Baggage at 20% cheaper than the excess baggage rate at the airport. Each passenger is only entitled to one Prepaid Excess Baggage option. Prepaid Excess Baggage can be purchased online, during the booking process, or post-booking via the Manage My Booking option, MHmobile, MH Ticket Office, and through Malaysia Airlines call center up to 24 hours before flight departure.

If your baggage weighs more than the total free baggage allowance and, if the case, the Prepaid Excess Baggage purchased, the additional excess baggage weight will be charged the normal excess baggage rate at check-in:

All sports equipment is carried as part of the free checked baggage allowance, and excess baggage charges will be charged if the total weight of sports equipment and checked baggage exceeds the free baggage allowance.

Baggage Services

If a piece of checked baggage is missing, immediately upon arrival at the airport, you must contact a Malaysia Airlines representative in person or report your delayed baggage online, via the Baggage Self-Service Reporting portal. After the Property Irregularity Report (PIR) is completed, you will be given a file reference number to check the status of your baggage online.

If a piece of checked baggage is damaged, passengers must report the damage to a Malaysia Airlines representative as soon as possible, preferably before leaving the airport, or online, via the Baggage Self-Service Reporting portal. Malaysia Airlines staff and handling agents will examine the damage and will often be able to resolve the claim on the spot. If the bag has been checked in with a Limited Release Tag indicating previous damage, the Property Irregularity Report will not be completed.

Value Declarations

Passengers may declare a value for the checked baggage in excess of the applicable liability limit. If passengers make such a declaration, they must pay additional charges in accordance with Malaysia Airlines regulations.

More information here >>