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FrWhat is Singapore Airlines policy on pet acceptance?
Pet travel service offers passengers the possibility to check in and reunite with their pets at the passenger terminals. Pets will travel as checked baggage in a comfortable air-conditioned cargo hold located beneath the passenger cabin. With the exception of Service Dogs, transportation of pets in the aircraft cabin is not permitted. Pets or animals not accepted for accompanied travel can be transported by alternative pet travel services offered from cargo terminals. Travel arrangements for those cases should be handled through cargo companies or international pet transportation companies.
Which pets are allowed to travel on Singapore Airlines flights?
Only cats and certain breeds of dogs can be transported accompanied. All other animals are not accepted for accompanied travel and will be handled as cargo transportation. The following dog breeds are not accepted for travel: Bulldogs, Pugs, Terriers, Boxers, Spaniels, Brussels Griffon, Mastiffs, Japanese Chin, Pekinese, Shih-Tzus, Chow-Chow, Lhasa Apso, Pit Bull, Tosa, Shar Pei, Akita, Fila Brasileiro, Boerboel, Perro De Presa Canario, and Dogo Argentino.
Cats and dogs under 3 months of age will not be accepted for travel. Neither will be accepted birds, pigs or primates. Singapore Airlines will not accept for transportation those pets showing illness or aggressive behavior. Pets will also be rejected when placed in inadequate kennels or containers.
Pets as Checked Baggage
Pet travel services are available only for selected airports. Transportation of cats and dogs to/from Australia, New Zealand, Brunei, Denpasar, and South Africa and to Dubai, Hong Kong, Shenzen, Sri Lanka, and the United Kingdom is not allowed.
Pet travel requires advanced arrangements. Please advise your travel agent or your Singapore Airlines local office at least 2 weeks in advance, to allow for checking space availability and providing the passenger with adequate information and advice about regulations and requirements at the destination and transit airports. Because there is no temperature control in the hold, pets are not accepted on all Boeing 737-operated flights.
Pets and their containers are considered excess baggage, and excess baggage fees apply correspondingly (at the airport rate; pre-paid rates are not available). Also, if you are transiting in Singapore, you’ll be charged a transshipment fee payable to the Animal & Veterinary Service (AVS). Similarly, import and export permit fees are also applicable and payable to AVS if you plan to take your pet into or out of Singapore.
Prior to departure and with a minimum of seven days in advance, you must have:
- Permits for import and export obtained from the involved government authorities in both your origin and destination countries.
- The animal’s health certificates validated by appropriate government authorities in your destination and transit countries
- Any other special or additional documentation that the destination or transit countries’ government authorities may require.
- Please be advised that your pet may be subjected to quarantine at your expense on arrival at the destination country, so you must be sure you have met the adequate quarantine requirements.
Animal Container Specifications
Your pet’s shipping container must conform to IATA requirements. The maximum weight of the pet and container must not exceed 32 kg, and the maximum height of the pet cage depends on the type of aircraft: 60 cm on the A380 aircraft, 70 cm on the A350 aircraft, 111 cm on the B787 aircraft, and 101 cm on the B777 aircraft.
IATA Live Animals Regulations establishes the container design and construction specifications for animal containers for air travel. According to this regulation, the container should provide adequate ventilation on at least three sides and mainly in the upper part. Your pet should be provided with enough space to stand and sit erect in natural positions, and also to turn normally while standing. The container must be leak proof and must have adequate food and water deposits from outside. It is advisable to indicate the pet’s name and its feeding and watering instructions on the container.
Service Animals
Blind, deaf, or disabled passengers are allowed to be accompanied in the cabin, in any class, by a Service Dog. Service dogs are carried without charge and considered as unchecked baggage. Only Service Dogs and Emotional Support Dogs with valid documentation can accompany passengers on board Singapore Airlines flights (subject to country-specific restrictions), in any class of travel.
You are advised to contact, two weeks in advance, your local Singapore Airlines office in order to obtain the required clearances and comply with government regulations in the origin, transit, and destination airports. The dog must not occupy a seat. The passenger must provide moisture-absorbent material to be placed on the cabin floor underneath the dog, at all times while onboard. Although the dog need not be muzzled and harnessed during the flight, a muzzle must be made available when required.
Assistance Dogs are recognized by Animal & Veterinary Service (AVS) and will undergo a veterinary inspection on arrival in Singapore, your assistance dog. Your dog will be allowed to enter Singapore if all conditions are met.
Emotional Support Dogs
Due to specific regulations, Singapore Airlines cannot accept Emotional Support Dogs to travel in the cabin to/from Bali, Brunei, Maldives, Houston via Manchester, and San Francisco via Hong Kong, and to Australia, New Zealand, Dubai, Ho Chi Minh City, Hong Kong, Shenzen, Sri Lanka, and the United Kingdom.
Because Emotional Support Dogs are not recognized as Assistance Dogs in Singapore, on arrival in Singapore, you will have to comply with the Singapore Animal & Veterinary Service (AVS) procedures and requirements for importing dogs. That means that, on departure, you must check in an empty pet transport container that conforms to IATA standards and counts towards your checked baggage allowance. On arrival, you must transfer your dog to the transport container and hand it to the Lost and Found Counter staff at Changi Airport. Your dog will be transported from the Changi Airport passenger terminal to the CAPQ station, where will undergo an inspection at the AVS Changi Animal & Plant Quarantine (CAPQ) Station.
