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FrWhat is Virgin Australia policy on carry-on allowance?
The carry-on allowance is based on cabin class. This quantity of unchecked baggage is limited by number and dimensions.
What is Virgin Australia policy on checked baggage allowance?
All passengers traveling on Virgin Australia flights are allocated a checked baggage allowance, except passengers who have purchased the Lite fare. When traveling on domestic or short-haul international flights, passengers will have the following baggage allowances corresponding to the travel class and Velocity membership level:
Virgin Australia Domestic and Short-haul International Flights | ||||
| Travel Class | Fare | None/Red | Silver/Gold | Platinum |
| Economy | Lite | No allowance | No allowance | No allowance |
| Choice, Flex | 1 x 23 kg | 2 x 23 kg | 3 x 23 kg | |
| Business | All fares | 2 x 32 kg | 2 x 32 kg | 3 x 32 kg |
Carry-on
All passengers traveling on domestic and international short-haul flights are permitted to take carry-on baggage on board. They can choose one of the following options:
| Class of Travel | Carry-on Allowance | ||
| Economy | 1 standard piece (up to 7 kg and 56 x 36 x 23 cm) + 1 personal item | 2 small pieces (up to 7 kg total and 48 x 34 x 23 cm) + 1 personal item | 1 standard piece + 1 suit pack (up to 7 kg total and 56 x 36 x 23 cm) + 1 personal item |
| Business | 1 standard piece (up to 7 kg and 56 x 36 x 23 cm) + 1 personal item | 2 small pieces (up to 7 kg each and 48 x 34 x 23 cm) + 1 personal item | 1 standard piece + 1 suit pack (up to 7 kg each and 56 x 36 x 23 cm) + 1 personal item |
A personal item may consist of one of the following articles:
- A laptop computer in a thin satchel-style laptop bag (when in a larger bag, will not be considered to be a personal item), a handbag, pocketbook, or purse (of reasonable size).
- A wrap, a blanket, or an overcoat.
- A small camera or pair of binoculars.
- A reasonable amount of reading material (books, magazines, newspapers, etc.).
- A pair of crutches/prosthetic devices provided that the passenger is dependent on them for mobility.
Special Personal Baggage
Crutches, wheelchairs, and other medical assistance items are exempt from the size and weight requirements. Passengers may take a small musical instrument on board as carry-on baggage provided that each instrument does not exceed dimensions of 85 cm x 34 cm x 23 cm (total linear dimensions 142 cm). The only items that can occupy a seat are a cello or a guitar. Passengers planning to travel with a cello or guitar should book an extra seat.
Carry-on baggage that exceeds weight or size limits may cause injury to the crew and passengers and is, therefore, not permitted in the aircraft cabin. Passengers carrying overweight or oversize cabin baggage will have these items checked into the aircraft hold and specially tagged. Airport checked baggage rates may apply. On arrival, the passenger will collect these bags at the baggage carousel in the arrivals hall.
Checked Baggage
Maximum Weight and Size
On any flight operated by Virgin Australia, each piece of baggage must not weigh more than 32 kg (70 lbs). Baggage that exceeds this limit must be transported as cargo. Where applicable, checked baggage that exceeds a weight limit of 23 kg will incur an overweight baggage fee and will only be accepted and loaded on board at airline discretion.
Virgin Australia’s fleet includes a number of different aircraft types, all of which have slightly different limitations with regard to the maximum size of the baggage that they can carry:
| Aircraft Type | Boeing 737 | A320* | F100* |
| Maximum Length | 3 m | 9.8 m | 6 m |
| *Depending on the flexibility of the article. | |||
Pre-purchased Baggage Allowance
Passengers traveling on Virgin Australia domestic and international short-haul flights can pre-purchase an allowance online, or through the airline Contact Centre where a service fee may apply up until check-in on selected flights. Passengers who pay for excess baggage at the airport at check-in will be charged a higher fee. Passengers have the option to pre-purchase up to two pieces of baggage in addition to any included baggage allowance.
| Pre-purchased Baggage Allowance | |||
| Additional Baggage | Australia | International Short-Haul Flights | |
| Additional piece up to 23 kg | Online | 45 AUD | 60 AUD/NZD |
| Guest Contact Centre | 60 AUD | 100 AUD/NZD | |
Excess Baggage
Passengers should pre-purchase additional baggage allowance before checking in. A charge will apply at the airport for any pieces in excess of pre-purchased or included baggage allowances. Fees are charged for each piece of baggage, per one-way journey, including formal connecting flights. When arriving at the airport, passengers traveling with excess baggage on an Air New Zealand marketed ticket will be charged as per Air New Zealand excess baggage rates.
In addition, please check the following general guidelines and restrictions:
- Up to 9 pieces of baggage in total, 2 of which can be pre-purchased, may be checked per passenger on flights operated by Virgin Australia, and some destinations may have additional restrictions depending upon aircraft type or carrier.
- The airline accepts excess baggage on a space-available basis, so, if the baggage cannot be carried on the same flight, it will be transported on the next flight with sufficient load capacity available.
- The additional or oversized and overweight baggage is accepted on a standby basis.
| Excess Baggage Fees Paid at the Airport – Domestic and International Short-Haul Flights | ||
| Excess Baggage | Australia | International Short-Haul Flights |
| Additional piece up to 23 kg | 100 AUD | 160 AUD/NZD |
| Overweight piece (over 23 kg up to 32 kg) | 50 AUD | 100 AUD/NZD |
Baggage Service
Passengers who have completed a delayed baggage report will be provided with a 10 character file reference number. They should keep this number as they will need it when initiating a claim or inquiring about the baggage. Passengers can track the status of their delayed baggage on the WorldTracer baggage tracing system. Virgin Australia will notify passengers as soon as the baggage is located, and deliver the baggage to the address specified when the report was made.
All damage to baggage needs to be reviewed and evaluated by Virgin Australia Baggage Services agents. Passengers are advised to report any damage to baggage to the Baggage Services office before leaving the airport. Passengers who are unable to make a damaged baggage report at the airport should refer to the reporting time limits that apply. Remember Virgin Australia liability for damaged or missing baggage is limited.
