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FrWhat is Virgin Australia policy on pet acceptance?
The airline accepts dogs and cats for pet travel on domestic flights. Pets are transported in the cargo hold of the aircraft, except for authorized Assistance Dogs and Guide Dogs, which are permitted to accompany a person with a disability in the cabin.
How can I make a booking for my pet?
Currently, Virgin Australia requires all customers wishing to book travel with their pet to make a booking with a Commercial Pet Transport Company.
Service Dogs
An Assistance Dog accompanies a person with a disability other than a vision or hearing impairment. For travel on domestic and international short-haul flights, Virgin Australia will only accept Assistance Dogs that have been appropriately trained to assist with a disability. If the Assistance Dog has been trained by a training organization pre-approved by Virgin Australia, all you need to provide is a document that confirms the dog was trained by that organization. If the Assistance Dog has not been trained by a pre-approved organization, Virgin Australia requires further information to determine whether the Assistance Dog can be accepted in the cabin.
Guide/Hearing Dogs are permitted by law to accompany their handler in all places, provided that they have the proper credentials. Guide/Hearing Dogs are permitted in the cabin of all the aircraft when they are traveling with their owner who is entirely dependent on the Guide/Hearing Dog for mobility.
When traveling with an Assistance/Guide Dog, the booking must be made through the Guest Contact Centre (Internet discount fare will be honored). Service Dogs are carried free of charge. The dog must be harnessed, wearing an identifying coat, accompanied by a trainer, and seated on an absorbent mat for the duration of the flight, supplied by the handler. Only two Service Dogs per flight are permitted to travel on domestic and international short-haul flights.
