Seat Map Alitalia Airlines – Air One Boeing B777 200ER

We took the same flight 2 years ago and were extremely uncomfortable for 12 hours. We were really afraid to try it again, but were very pleasantly surprised at the improvement. The plane appeared new compared to the old clunker we took 2 years ago. There was MUCH more legroom and seat width. The seats reclined much further at a better angle and were much softer and more comfortable. NO backache! They fed us 3 times on the way home and 2 or 3 times on the way there (I can't remember). The food was okay/adequate. I don't expect gourmet food on a plane. It was fine. The service was excellent. Everyone was cheerful and pleasant. There was a drink station set up with an ICE bucket, so you could get your own soft drinks, juice, and water when you wanted it. The entertainment system was pretty good. I found the music to be either to difficult for me to figure out or there just wasn't much to choose from There were plenty of movies and TV shows. The games were outdated. Check in in Rome took too long, but they got us through in time. The plane left 30 minutes late, but most planes don't leave on time, at least in my experience. Great flight overall. We travel a few times a year by plane for the last 20 years. Not frequent travelers, but a lot to compare this flight with.

This row is actually an exit row; the seat width is a bit smaller and the armrests are immovable. The window seat(L) is a bit confining - This said, the seats were just fine for us, given that we had infinite leg room, and could get up at any time without bothering anyone. Also located by the bathroom, which was convenient, and we were not disturbed at any time. The TV was a small box that came out the left side of the armrest, and the tray table comes out of the arm rest also. The table was totally convenient. We did not watch TV, the screen was small and we were tired. The crew were very helpful and friendly. I do not hesitate to recommend this aircraft and airline.

The seats were really hard and had back ache within the first 4 hours. The touch screen for the entertainment didn't work and responded really slowly with the handset. The seat area was dirty and the magazines in the seat pocket looked like they had been eaten by a mouse. The crew were really unfriendly and the service was probably the worst I've experienced in years. No choice of main dish - only pasta. Only offered one drink for the whole journey - over 13 hours. No top up of anything. It was worth paying the extra to be able to stretch out the legs, but this was negated by the back ache from the seats. I won't be flying with them again.

Unable to check-in in advance either via website or at the airport self service machines (customer service later told me this was because I had a connecting flight with another skyteam partner... even though the connecting flight had an AZ code).
Awful seat. The photos tell the story (and I am only 160cm / 5ft 3in) - how any airline can think it acceptable to have passengers sit with a metal box at their feet for over 13hours is beyond me.

Una agradable sorpresa. A pesar de que el equipo utilizado por Alitalia es muy viejo, mi sorpresa fue su estado. Bastante bien. Los asientos aunque viejos estuvieron muy cómodos. La atención de la tripulación fue excelente. Los alimentos y las bebidas de primera. Un café capuchino muy bueno. El servicio de lo mejor. Lo que está un poco deficiente es su sistema de entretenimiento pero como fue vuelo nocturno ni lo usé casi Felicidades Alitalia.

I am 6’2” and weight 180. This starboard aisle seat has such fantastic legroom and pitch that my legs could fully extended under 21J! Plus, when 21J reclined, there were still 2-3 inches between the setback and my knees. I believe this occurs because there are 1-2 more rows in the middle and port sections. The seats are well worn for sure, but the airline-provided pillow at the small of your back helps considerably.

This seat was just the average seal. Cloth not leather thin cushion bottom with descent recline for economy. This section of row has not window so it would be great for laying head and sleeping. Entertainment system was under seat A & B but there was not a 3rd leg separating making legroom OK in all 3 seats. Have to say Alitalia has the worse flight attendants I have ever encountered.

Row 16 is shown in red (beware) presumably because the seat doesn't recline fully. Actually, row 16 is the best row in Economy Plus. To recline, the seat back does not tilt back (and hit the bulkhead behind it), but instead the seat bottom slides forward. This method provides the increased tilt promised in Economy Plus and does not interfere with the row, or bulkhead behind it.

Row 15 is missing a window. Each of the three rows in Economy Plus have two windows except for row 15, which has only one.

El problema de todos los ansientos de ventanilla es esa molesta caja metálica que impide estirar las piernas. No se qué función cumple esa caja allí. Además tiene una alta temperatura, lo que hace menos confortable el viaje. El menu sin gluten no es bueno. Y tampoco hay colaciones libres de gluten.