My wife and I travelled with Quatar for the first time between London Heathrow and Doha, the first and longest leg of our journey to India. I was generally happy with the flight experience and on the whole found the cabin crew to be helpful, courteous, very well presented and professional. Unfortunately I discovered shortly after take off that the entertainment unit for my seat position was not functioning. I brought this to the attention of members of the crew on two or three occasions, trying hard not to do so when crew were distributing meals and drinks. My wife also mentioned the issue on my behalf to crew one time further. I believe on each occasion crew undertook to reset the unit remotely which I'm sure they did however they did not return to check that the reset was successful which of course it was not. I anticipate that operation of the unit was not identified during checks in between flights otherwise crew would have been aware and reassigned the seat (there seemed to be plenty vacant) or at least have mentioned the shortcoming, I would have thought. In the end I figured that the crew were unable to deal with the issue, however I think you'll agree that someone should have come back to explain, and by current standards, this is a long journey to be without entertainment. I am sure that for an airline such as Quatar this can only be an unfortunate blip in an otherwise very classy operation. Note that my wife disagrees, her view being that the crew did not seem as available throughout the flight as she experienced on a long haul flight with another top carrier earlier this year. We are returning to the UK on 10th December and I hope the flight will be memorable for the excellent service rather than any problems and that I'll be in a position to award 5 stars for service and entertainment as well as the other categories. If you require further information regarding this issue my email address is: 2014anthony.richards@gmail.com.
6 found this review helpful.
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Ok so I fly Qatar where I can all the time and fly them a fair bit in last two years. I tried this flight deliberately as it was a 777 and have mainly flown A380 and A350 with Qatar and also to get a morning arrival in Sydney.
I don't often get disappointed with Qatar but this time got annoyed with check in information. When I checked in at Bucharest on my first leg I asked if anyone was next to me on the second leg as I am a big guy, they said no, seats were blocked. I thought great. Got on board window left hand side economy, 17A and find that I do get two people next to me. I said to stewardess could she do something and she apologised and asked cabin manager and they said the front row in the middle of cabin just behind business class dividers was free. I said thanks and moved to 10E aisle seat just behind business class. Seat was excellent for legroom as you can stretch legs right out and also stand easily to stretch if need be. Service was excellent at front of economy getting everything first in that seat and short walk to toilets behind. Only thing is it is a baby row and you may get a young baby who cries all the way. Only problem was this row has the IFE screen in the seat armrest and it folds out and up and doesn't quite sit at the right angle and screen very old and dull.
Rest as usual is exceptional, with the attention to detail from cabin staff spot on. The 777 for me though seems a little old and tired, maybe I just prefer Airbus planes.
23 found this review helpful.
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Incontestablement, il existe une très grande différence de confort entre l'aménagment de l'A340-600 et celui du 777 300-ER. Dans ce dernier, la première partie de la cabine ne compte que quatre rangées de six sièges et cela donne un sentiment de grande privacy. Le fauteuil est d'un usage très simple et se met facilement en position parfaitement plane. Le pyjama offert est d'un très grand confort. Les boissons alcoolisées sont d'un bon niveau. Malheureusement, le personnel, très nombreux et très souriant, n'est pas bien formé et s'agite beaucoup pour un pauvre résultat (on sert deux fois une personne et on oublie son voisin, par exemple.L'offre des films est nullissime (une collection de navets). On paie deux fois plus cher sur SQ/SIA mais je sais pourquoi maintenant.
48 found this review helpful.
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With the new Q-suite it didn't matter at all that this was a rear facing seat. I flew with my wife (seat 3F) and we could have had a double bed made up ... had I not fallen asleep so easily.
The suite provides space, a really comfortable seat that transforms to a fully lie flat bed, a lot of personal storage, good charging options for lap-top and phones and a large HDD screen. Overall the best business class package I have seen.
The Qatar staff on the plane were excellent and could not have done more to make the flight enjoyable (and certainly made up for really poor service at check-in and the simply awful Premium Plaza First Class Lounge).
3 found this review helpful.
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Boarding in BKK took a long time and once we were in the air I reclined my seat and the rude passengers sitting behind me very rudely asked me to put it back but i only put it half back, but the recline was excellent. The cabin crew seemed very bored and annoyed of the rude passengers put they were some that were absoloutely brilliant. The food was terrible but the little snack before landing was very good indeed. Once we arrived in Doha I had a really hard time trying to get through tranfer for my flight to Manchester.
43 found this review helpful.
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Johannesburg - Oliver Reginald Tambo International (JNB)
This comment covers both an Airbus and Boeing as two flights were taken from SIN to JNB.
Having flown extensively on the African continent and one in the Pacific the comfort and service received on Qatar is far superior to any other carrier used,
I am of the opinion that the Economy seating could be enlarged for extra comfort but at the same time understand that it is about the economics of such a consideration.
Ultimately in comparison to other carriers Qatar remains superior.
1 found this review helpful.
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Actualy, my ticket was cheap, for economy class, i was coming from algeria going to usa, and i applied for the qmiles to be a member few days befor my flight, whene i came to doha to check out to usa, they told me my seat was updated, they changed me from the economy class to business class, and i didnt feel that i traveled 13:30 hours, best company i recomanded to every body for long trips
31 found this review helpful.
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This plane is not bad. On the way to bangkok, an off duty qatar airways stewardess was sitting next to me. She advised me to use the ear plugs provided to cut out some noise from a baby. I enjoyed the flight and this plane. Will be flying again. really good entertainment system too.
27 found this review helpful.
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This is a spacious seat with overhead locker opposite instead of above allowing quick access upon departure. It is beside air hostess meal preparation area and the toilets directly behind pilot cabin but it was very quiet and I slept for six hours comfortably . Well done Qatar
2 found this review helpful.
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Not so great. Seat would not go back and one in front came down into my lap almost. Entertainment system not working correctly. Had a box in my foot space area. Air blowing down on me and coldish the whole flight.
0 found this review helpful.
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