SWISS Airbus A330 300 seat review by Michael Chaffee #38475

This is the worst experience I have ever had with any airline. Years ago I flew on Swiss Airlines and they were great. I usually fly United Airlines. United Airlines partners with Swiss Airlines. I had the unfortunate luck of being on Swiss Airlines. First, we had reserved seats 37J and 37K due to my medical condition with my shoulder. Second, we were on the Plane for close to 4 hours due to cargo issues then it was door locking issues. I did request to deboard and use a different carrier or wait for the next flight to Chicago and I was told that I would be charged a large amount of money to do so. The flight attendants were great but every time the servicing cart went up and down the aisle it bumped into my knee, shoulder, or elbow. I have bruises to prove it. I gave up after the many bumps and I had to stand for over 9 hours in the aisle during the 9 and half hours of flight. We were kept on the plane for about an hour once we landed in Chicago. We were told that Swiss Airlines started flying the smaller planes as a cost-cutting measure. This is the worst experience I have ever had. I would never fly Swiss unless I get a verification of the airplane model they are flying. I will file a complaint with Swiss Airlines the BBB and FAA. Not sure if that would do any good but no one should have to go through the unhuman experience we have experienced.