First of all, let us point out that the American Airlines are demanded by the Department of Transportation to give their clients whatever information is needed in order to file in a complaint with the company. They have to display these details on their web sites, all e-ticket confirmations, as well as ticket counters or gates.
Suppose you were denied boarding, or were stranded in an European airport because your flight was cancelled or delayed and are not satisfied with the way the airline company handled your case, than you may as well try complaining.
AIR TRAVELERS’ RIGHTS are protected in Canada by the Airline Passenger Charter which has been approved by most of the Canadian airlines. In 2007 the Parliament of Canada adopted Bill C-11 whose aim was to strengthen the Canada Transportation Act. This statutory document laid down the airline passengers’ rights in Canada.
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